The Utilities that adopt the Prepago system are able to enter in the prepay space with significantly fewer resources, and more rapidly than with any other partner.
This allows them to develop or enter new markets with zero credit risk from new customers, compared to a bill pay option. For their existing customers, the consumer experiences a positive change – no more bills – while being offered easier arrears management and multiple flexible debt management options and choices can introduced without delay.
The platform opens a new sales channel with clear differentiation that delivers time to implementation that is up-to 95% faster than other approaches.
Customers get a flexible tool that sits alongside existing systems; there is no need to change existing systems. We use a cloud based delivery system with multithreaded secure systems infrastructure. Relying on hardware validation and software enhanced access.
It is deployed with hardware and software security systems that make delivery certain and exact. A professional focussed system that is absolutely rigid and superior to data protection industry standards.
Prepago is designed to work seamlessly with your existing technical infrastructure. We use web services to deliver accounting elements, allowing seamless integration in to legacy software and hardware systems.
The use of web interfaces allows easier understanding of the system and browser technology ensures it is easily deployed to and is understandable by team members. It is fully compatible with all major I.T systems such as your enterprise and billing software.
The use of Smartphone app technology allows users to enter into all parts of the service speedily while the SMS support messaging option ensures that everyone – no matter their comfort zones with technology can participate fully.
Prepago allows Utilities to move to a new channel without adding new billing software. This cuts the cost of deployment as there is no need for upgrading hardware or significant additional training requirements.
The system uses app technology for the consumer so there is no additional in-home-displays or the requirement to support additional hardware, with full SMS support for the app it means that all levels of technical aptitude are catered to. There are no keys, cards or tokens required – there is significantly less customer support required.
As the platform sits outside the enterprise system it reduces training and changes for staff members involved.
An adult in their mid-thirties has had a mobile phone all their adult lives. Mobile phone users are very experienced with the Pay-as-you-go business model and the prepay format. A customer with a smart phone has a secure link into the Prepago system giving them fully up to date account access.
• As the account data on the phone is always up to date - there is no need for customers to call to check their account ensuringbetter customer service delivery.
• As there are no in-home-displays the system uses app technology in a meaningful way for the consumer to access their account.
• As there is a full SMS support for the app it means that the key information is available to customers of all technical abilities.